We prioritise the safety and security of our customers. Emergency repairs are situations that require immediate attention due to the potential risk they pose to health, safety, or property integrity. Here's an overview of repair issues considered as emergencies:
- Risk to health or safety: Any repair concern that directly jeopardizes the wellbeing of individuals falls under the category of an emergency. This includes situations where there is a risk to someone's health or safety. Examples could be the absence of heating or hot water, severe electrical faults, or water leaks that cannot be contained and have the potential to cause significant damage or harm.
- Home security: If your home's security has been compromised, it is treated as an emergency. This includes instances where your front door or any access points are damaged or insecure, leaving your property vulnerable to unauthorised entry.
- Structural damage: Repairs that compromise the structure of your home are also classified as emergencies. These could include situations such as a ceiling collapse due to factors other than water leaks, which may pose immediate danger.
Our commitment is to prioritise emergency repairs and ensure that we address them promptly. When you report an emergency, we aim to make the problem safe within four hours, guaranteeing same-day attendance. In cases where an immediate fix is not possible, our contractors will carry out temporary repairs to ensure safety until a permanent solution can be implemented.
Remember, in emergency situations, your well-being is our top concern. Please contact us immediately on 0300 373 3000, if you have any of these emergency repair issues.