What's new

NEW: Request a repair!

We have just launched our new report a repair feature. From your My Network Homes account, you can now report non-emergency repairs that are our responsibility to fix.

Benefits of reporting your repairs online:

  • Reporting your repairs to us via your online account, rather than our website form, means you don’t have to fill in any more information than you absolutely need to.
  • All your important information and cases are in one place.
  • Reporting your repairs through My Network Homes allows us to ensure that we have the right information to help fix your problem, and minimise how often we need to call you back.
  • You are provided with your reference number immediately, so you can follow up with us if you need to (no more losing pieces of paper!).
  • You can access our repairs FAQs and find specific guidance relating to your repair.

In cases of emergencies please always call us on 0300 373 3000.

NEW: Raise and schedule a repair!

You can now schedule your appointment for key repairs through your My Network Homes account!

Benefit of the new feature:

  • For certain repairs, that are our responsibility to fix, you can now book and schedule the appointment with the contractor directly.
  • This means we don’t have to call you back…
  • Allowing you to get your repair fixed as quickly and simply as possible, and get back to enjoying your home.

In cases of emergencies please always call us on 0300 373 3000.

NEW: Re-raise repairs made in the last 12 months, that need to be fixed again!

You can now re-raise most previous repairs, that have gone wrong again, providing they were raised in the last 12 months and show up in your 'my repairs' section.

Please see faq articles for guidance and additional information.

Benefits of 're-raising a repair' feature:

  • Because we know this is a repair that has been carried out previously, it means we have more information about the work that needs to be carried out. This means you can schedule your repair and we can be confident we can fix it without having to get back in touch with you.

In cases of emergencies please always call us on 0300 373 3000.