We make it a priority to inform our tenants about any changes in their rent amount. We typically send out these letters every year in March, providing you with the updated rent information. However, if you haven't received your rent change letter by 31st March, please follow these steps:

  1. Contact our Customer Service Centre:
    • Give our friendly Customer Service Centre a call at 0300 373 3000. They are here to assist you and address any concerns you may have regarding your rent.
    • Inform them that you have not received your rent change letter and provide them with your details, such as your name, address, and tenant reference number, if applicable.
  2. Verify your contact information:
    • During your call with the Customer Service Centre, double-check and update your contact details to ensure we have the correct information on file.
    • This will help us prevent any future delays in communicating important updates to you.
  3. Seek clarification and assistance:
    • Take this opportunity to ask any questions or seek clarification regarding the rent change. Our Customer Service Centre representatives will be happy to provide you with the necessary information and guide you through the process.

We understand that timely communication is crucial, and we apologize for any inconvenience caused by not receiving your rent change letter. By contacting our Customer Service Centre, you can ensure that you stay informed about your rent and receive the necessary updates promptly.