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Please call the Customer Service Centre if you require an emergency repair.

Before you call, please check the list below.

List of problems classed ‘emergency’

  • No electricity in the whole property
  • No water in the whole property
  • No drinking water
  • Flooding / Uncontainable leak
  • Wall or Ceiling has collapsed or is likely to collapse
  • Property is insecure
  • Any damage that poses a Health & Safety risk to you or anyone in your home
  • Sewage upsurge in your home
If you can smell Gas, please call Cadent immediately on Phone 0800 111 999
If you can see or smell smoke dial Phone 999
For anything else, Customer Service Centre Phone 0300 373 3000