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If you can smell gas

  • Please turn your gas meter to the off position and call Cadent immediately on
  • Do not switch on/off lights or power switches.
  • You should also open a window.
  • Read more advice in our FAQs.
  • Please call our Customer Service Centre to inform us once reported to Cadent.

If you can see or smell smoke

  • Call the emergency services on
  • Please call our Customer Service Centre to inform us once reported to the authorities.

For anything else, call our Customer Service Centre

List of problems classed as an emergency

  • No electricity in the whole property
  • No water in the whole property
  • No drinking water
  • Flooding / uncontainable leak
  • Wall or ceiling has collapsed or is likely to collapse
  • Property is insecure
  • Any damage that poses a health & safety risk to you or anyone in your home
  • Sewage upsurge in your home

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