Emergency repairs

If you can smell gas

• Please turn your gas meter to the off position and call Cadent immediately on

• Do not switch on/off lights or power switches.
• You should also open a window.
• Read more advice in our FAQs.
• Please call our Customer Service Centre to inform us once reported to Cadent.

If you can see or smell smoke

• Call the emergency services on

• Please call our Customer Service Centre to inform us once reported to the authorities.

For anything else, call our Customer Service Centre

List of problems classed as an emergency

• No electricity in the whole property
• No water in the whole property
• No drinking water
• Flooding / uncontainable leak
• Wall or ceiling has collapsed or is likely to collapse
• Property is insecure
• Any damage that poses a health & safety risk to you or anyone in your home
• Sewage upsurge in your home