If you need to report a repair through your My Network Homes account, follow these simple steps:
- Sign in to your My Network Homes account using your login details.
- Once signed in, you can access the repairs area in two ways:
- From the menu, navigate to the repairs section.
- Click on the repair’s icon on the home page.
- In the repairs section, you will find the option to request a repair. Select this option.
- Follow the instructions provided to complete the repair request.
When reporting a repair, you'll have the option to choose from a wide range of available appointments. This allows you to select a convenient time slot for the repair.
Repairs that require a Specialist
- Heating & Hot Water
- Drainage
- Fire
- Paths & Paving
- Staircase & Steps
- Roofs, Gutters & Downpipes
For repairs that require a specialist, a dedicated contractor will get in touch with you to arrange an appointment. Simply indicate whether you prefer a morning or afternoon appointment, and they will try their best to accommodate your preference.
We strive to make the process as easy as possible. If you encounter any difficulties or have any suggestions, we would greatly appreciate your feedback. At the bottom of each page, you will find a question asking if the information was helpful, along with an opportunity to provide specific comments or examples. Your feedback is valuable in helping us improve My Network Homes.