We understand that timely communication is crucial when it comes to your repair requests. Here's what you can expect regarding callbacks from us:
- Further information required: Once we receive repair request, our goal is to promptly assess the situation and determine if any additional information is needed. If we require further details about your repair issue, we aim to call you back within two working days. This ensures that we have a comprehensive understanding of the problem, allowing us to provide you with the best possible assistance.
- Providing all required information: If you have already provided all the necessary information during the reporting process, there's no need for us to call you for further clarification. In such cases, we will proceed to raise your repair without the need for an additional call. Instead, one of our reliable repair contractors will contact you directly to book an appointment.
We prioritise efficiency and effective communication. Whether we need to clarify details or proceed with your repair request, we strive to keep the process as streamlined as possible. Our aim is to provide you with timely updates and ensure that your repair is scheduled promptly.