You should not raise your repair through your My Network Homes account if it is an emergency repair. You will need to contact us directly by phone on 0300 373 3000 if you need to raise an emergency repair as it requires immediate attention. Our dedicated emergency line is available 24 hours a day, 365 days a year.
Emergency repairs are for critical situations that pose a threat to safety, security, or the integrity of your home. Examples of emergencies include gas leaks, uncontainable water leaks, complete loss of heating and hot water, electrical or fire risks, and any issues compromising the security of your home.
Please remember that while My Network Homes offers a convenient way for you to report non-emergency repairs, it is essential to contact us directly for emergencies. Our emergency line is specially equipped to handle urgent situations promptly and efficiently.