Discovering a crack in your wall can be concerning, but it's important to understand the severity of the crack and take appropriate action. Here's what you should do:
- Decorative cracks:
- Paint or Wallpaper Cracks: If the crack is limited to the paintwork or wallpaper, it is typically considered decorative and can be easily resolved by repainting or repapering. These types of cracks are common and may require the application of filler if they recur.
- Cracks requiring attention: There are certain types of cracks that will need reporting to us for further assessment and necessary repairs:
- Width and depth: If the crack is wide and deep enough to fit a £1 coin into it, please inform us. This indicates a potentially more significant issue that requires attention.
- External wall cracks: Cracks in the external walls that extend through the bricks or run along the mortar line, and are also wide enough to fit a £1 coin, should be reported to us for further evaluation.
If you notice cracks matching the descriptions above, we recommend contacting us immediately by reporting the repair. You can report it via your My Network Homes account (if you have one) via our website using our online repair form or call us on 0300 373 3000. Provide us with a detailed description, including the location of the cracks, how long they have been present, any observed changes, and if there are any variations in size.
Our team will assess the situation and determine the appropriate course of action to address the cracks effectively. Remember, it is essential to report cracks that raise concern, as they may indicate underlying structural issues that require professional attention.