Discovering a leak in your property can be concerning, but there are steps you can take to contain the situation and prevent further damage. Follow these guidelines:
- Turn off the water:
- Locate the water shut-off valve: Try to find the water shut-off valve in your property. This is typically found near the source of the leak or at the main water supply entry point.
- Turn off the water: If possible, turn off the water by shutting the valve completely. This will help stop any additional water flow and minimise the damage caused by the leak.
- Place a container:
- Set up a bucket or bowl: If you are unable to stop the leak completely, position a bucket or bowl directly beneath the source of the leak. This will help catch the dripping water and prevent it from spreading further.
- Call us: After taking this initial action, contact us immediately at 0300 373 3000 to report the leak and seek further assistance.
- Electrical safety:
- Turn off electrics: If the leak is near any electrical fixtures or wiring, prioritise your safety by turning off the electricity in the affected room. Locate your circuit breaker or fuse box and switch off the power to the affected area. Avoid touching any lights or sockets within the room.
- Notify neighbours (if applicable):
- Inform your neighbour: If the leak is originating from another property and affecting yours, try to communicate with your neighbour and let them know about the issue.
- Contact us: Report the situation to us at 0300 373 3000, providing the property number where the leak is originating from. This will help us address the situation promptly and take appropriate action.
Remember, containing a leak is crucial in preventing further damage to your property. By following these steps and contacting us for assistance, we can work together to resolve the issue effectively.