Discovering a leak from above or a neighbouring property can be concerning, but taking prompt action is essential to minimise damage. Follow these steps if you have a leak coming from a neighbouring property above your home or next door:
- Contact the neighbouring property:
- Inform the neighbour: If the leak is coming from a neighbouring property, reach out to them and kindly request that they turn off their water supply. They can do this by either using the isolator valve or their stopcock.
- Emphasize the urgency: Stress the importance of their immediate response to prevent further water damage and ask them to contact their property management or maintenance team.
- Turn off the electrics (if applicable):
- Prioritise safety: If the leak is affecting your electrics, it's crucial to take precautions to protect yourself and your property.
- Locate the circuit breaker/fuse box: Familiarise yourself with the location of the circuit breaker or fuse box in your property.
- Turn off the power: Safely turn off the electricity for the affected room or area by switching off the corresponding circuit breaker or removing the appropriate fuse. This precautionary step helps minimise the risk of electric shock and damage to electrical equipment.
- Contact us:
- Call us immediately: After addressing the immediate safety concerns, contact us promptly at 0300 373 3000 to report the leak. Provide us with detailed information about the situation, including the source of the leak and any relevant observations.
Our dedicated team will assist you in addressing the leak and coordinating necessary repairs. By contacting the responsible parties and informing us promptly, we can take the appropriate steps to mitigate any further damage.