If you find yourself without electricity in your property, please follow these steps:
- Check your prepayment meter (if applicable): If you are on a prepayment meter, ensure that you have sufficient credit and check for any warnings or messages displayed on the meter. Replenish the credit if needed to restore the electricity supply.
- Assess the situation with your neighbours: If your neighbours are also experiencing a power outage, it may indicate a wider issue in your area. Contact your energy supplier or visit the UK Power Networks website to check for any reported outages or disruptions in your area.
- Check your circuit breaker/fuse box: Inspect your circuit breaker or fuse box to see if any switches have tripped or turned off. If you identify a switch in the off position, reset it to the correct position. This may help restore power to your property.
- Troubleshoot appliances (if applicable): If the power outage occurred while using or plugging in an appliance, unplug that specific appliance. Then, ensure all switches in the circuit breaker/fuse box are in the correct position. Gradually plug in each appliance one by one to identify if any of them are causing the fault. If the power does not come back on even with all appliances unplugged, contact us at 0300 373 3000 for further assistance.
It's important to prioritise safety when dealing with electrical issues. If you are unsure or uncomfortable with any of the steps mentioned above, or if the power does not return after following the troubleshooting steps, please seek professional assistance or contact us for support.