Why do you have a master key which you can use to access my home?

We understand that feeling safe and secure is essential, especially when it comes to your home. That's why at our sheltered, extra care, and flexi care schemes in London and Hertford, we use a suited key system. This system ensures that each customer has a unique key that can only unlock their own front door. 

We want you to know that we take the use of the master key very seriously and only use it in emergency situations. Our top priority is always your wellbeing, and we respect your privacy at all times. You can trust that we will do everything in our power to ensure your safety and comfort.