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You can only recall repair issues that have been fixed within the past 12 months. These repairs have to be available in 'Your Repairs' and you can ensure it is the right repair by confirming the Case Number.

Some repairs are not eligible to be recalled via MyNetworkHomes. Therefore, if you locate the Case Number of a previously repaired issue and there is no option to recall the repair, please call our Customer Service Centre on 0300 373 3000.

Keywords: Reoccur, Previously fixed, recall, broken again, previously repaired, old repair

Related FAQs (4)

Does the location matter when recalling a repair? How do I report a recall repair on My Network Homes? How long should the repair carried out last? My repair was carried out over 12 months ago but is now broken again. How do I recall?