My Tenancy
Our teams have put together a list of helpful answers to our frequently asked questions. Search keywords of your question (e.g. tap is leaking) to get some help.
- How many fobs can I have?
- How do I order a new fob?
- How do I order a car park fob?
- Who can order and pay for fobs?
- What do I do if I have lost my fob or it has been stolen?
- How can I get involved with estate inspection?
- What is subletting?
- Can I take in a lodger or sublet my home?
- How do I order a set of keys for my home?
- How do I change the locks on my home?
- Can I transfer my tenancy to a family member or partner?
- Can someone in my family inherit my tenancy?
- I’ve lost my tenancy agreement. How can I get a new one?
- What can I do if I’m in rent arrears?
- What is sheltered housing?
- Are there staff on-site in sheltered housing?
- Where does SNG offer sheltered housing?
- Who can access sheltered housing?
- How do I apply for sheltered housing?
- What is extra care of flexi care housing?
- Are there staff on-site in extra care and flexi care housing?
- How do I apply for extra care or flexi care housing?
- What are the rent and service charges in extra care and flexi care housing?
- Who do I contact with a query about extra care and flexi care housing?
- How do I book the guest room in my extra care / flexi care housing?
- Can I have visitors at my extra care/flexi care home?
- What do I do if the amount I have to pay for my rent has changed?
- What do I do if I have not received a rent change letter?
- How do I change my name on my tenancy agreement?